How to Submit a Support Request

Submitting a Support Request

1. Log in to your client portal at client.trector.com
2. Click Issues in the sidebar menu
3. Click New Issue
4. Select the Issue Type that best describes your request
5. Set the Priority level:
   • Critical — System is down, business cannot operate
   • Urgent — Major feature broken, significant impact
   • High — Important issue, workaround exists
   • Medium — Standard request, normal priority
   • Low — Nice to have, no urgency
6. Describe the issue in detail and click Submit

Our team will respond within 1 business day for Critical/Urgent issues and within 2 business days for all other priorities.